Distribution Policies

  1. HSFP does not require a referral, appointment, identification or financial documents to receive food.
  2. Each household may receive food once a week from HSFP.
  3. Only authorized representatives listed on a client profile will be allowed to pick up on their behalf.
  4. Clients must be present in person for the initial registration. Upon initial registration a client may list two authorized representatives to pick up on their behalf.
  5. Over the phone registration or professional advocate registering for their client will not be allowed effective January 1, 2024. This includes but not limited to social and case workers.
  6. Food quantities will be determined by family size at the beginning of each distribution and will stay the same throughout entire serving time.
  7. Clients will be served in order of arrival. Clients must be in the parking lot by 11:30 am on Tuesday and 7:00 pm on Thursday to be served. Hope Street will stay open to serve all clients in the parking lot by closing time.
  8. Clients must follow instructions given by parking staff for all to be served safely and in a timely manner. HSFP reserves the right to ask anyone to leave if we feel the safety of our volunteers or our clients is at risk.
  9. A limit of 4 families in a vehicle will be allowed to pick up during our Tuesday and Thursday food distribution at the main Hope Street location.
  10. All clients must agree to the following statement before receiving food from Hope Street Food Pantry. I understand that any misrepresentation of need, sale, or misuse of the foods I have received is prohibited and could result in a fine, imprisonment, or both. (Sec. 211 E, PL 96-494 and Sec. 4C, PL 93-86 as amended.)

HSFP Distribution Times

Hope Street Food Pantry

4100 Johnston Oehler Road Charlotte, NC 28269

Thursdays: 4-7 PM
2nd & 4th Tuesdays: 10:30-11:30 AM

Southview Rec Center

1720 Vilma St, Charlotte, NC 28208

4th Wednesday: 9:30-10:15 AM

West Charlotte Rec Center

2401 Kendall Dr, Charlotte, NC 28216

4th Wednesday: 10:30-11:30 AM

There will be a max of 4 families served per vehicle during our Tuesday and Thursday distributions.